Product Guarantee & Returns Policy
We’re confident you’ll love our products! But, If you’re don’t, you can return your order within 14 days for a refund.
Our products are made by nature and crafted by hand, so no single piece is entirely the same. If you are not completely satisfied please contact us at email@example.com within 14 days, providing photos of the product you are dissatisfied with.
We will gladly provide you with return instructions for a refund, or a replacement if this is your desire.
- Customers are responsible for all return shipping charges except for faulty items or products damaged in transit.
- Shipping fees and taxes are non-refundable.
- Email firstname.lastname@example.org, with the reason for the return, photos of the products you want to return and your order #.
- Our customer support team will provide you with return instructions and return delivery address. Do not return your parcel without our approval.
- You will then need to package and return your parcel to the address provided, and provide our support team with the tracking number.
- Your order will be refunded once your return is received at our warehouse, and tracking updated to Delivered.
*Item/s must be returned with its original packaging otherwise, a refund will not be issued. If returned in unsatisfactory packaging, we may provide a store credit.
**No refunds on digital products. With the exception of purchases of eBook orders, the purchase price can be refunded upon purchase of hardcover cookbook.