Product Guarantee & Returns Policy
We’re confident you’ll love our products! But, If you’re don’t, you can return your order within 14 days for a refund.
December Purchases extended returns until January 18.
Our products are made by nature and crafted by hand, so no single piece is entirely the same. However, if you're not completely satisfied, email us at firstname.lastname@example.org with any issues within 14 days and provide us with photos of the product you are dissatisfied with.
We will gladly provide you with return instructions for a refund, or a replacement if this is your desire.
- Customers are responsible for all return shipping charges except for faulty items or products damaged in transit.
- Shipping fees and taxes are non-refundable.
- Email email@example.com, with the reason for the return, photos of the products you want to return and your order #.
- Our customer support team will provide you with return instructions and return delivery address. Do not return your parcel without our approval.
- You will then need to package and return your parcel to the address provided, and provide our support team with the tracking number.
- Your order will be refunded once your return is received at our warehouse, and tracking updated to Delivered.
*Item/s must be returned with its original packaging otherwise, a refund will not be issued. If returned in unsatisfactory packaging, we may provide a store credit.
**No refunds on digital products. With the exception of purchases of eBook orders, purchase price can be refunded upon purchase of hardcover cookbook.